Consider the alternative: certain members of your team are scared of you, scared to tell you of a problem that they see. If they don’t feel safe enough to tell you what they are thinking, you have trouble in your future.

Result? Their questions don’t get answered. They make no progress. They stagnate. They are unproductive. They don’t trust you, and they feel unsafe in talking to you about it.

Will some people complain about ridiculous stuff? Sure. But to them, it’s not ridiculous. Sometimes, just knowing that you really listened to them makes the problem go away.

But better yet … here and there you will learn some things you didn’t know. It’s not unusual for successful people to get in a mindset of “My way or the highway!” But there are many ways to skin a cat. And the more ways your team has of being successful, the better off your organization will be in the long run. When you really listen to others, you will learn stuff that can change your life.

By Michael Dlouhy

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